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6Oct24 Brief
These companies are really just phoning it in.
In this issue:
Hi friends! Sorry to have missed Bad Job Bingo last week. ElevateCX Denver was absolutely wonderful, but I peopled hard and caught myself a cold (which I’m still trying to get over, annoyingly), so I needed some downtime.
I’ve got a light issue for you this week — between this bug and Matt Mullenweg terrorizing the WordPress community, I haven’t had a ton of time and energy to spare. Hopefully I’ll be back to fighting form next week!
Oh: we passed 350 jobs rated in Bad Job Bingo this issue. 🎉
Thank you for reading! This week, would you do me a favor and share this newsletter with a friend? It’s a great, free way to help Support Human grow.
And while you’re here, here’s more outstanding content for CX pros (this isn’t sponsored, I just think they’re great):
Professional Helpers. Ashley Hayslett, the jobs queen of ElevateCX, maintains a job-board and weekly newsletter of high-quality jobs for CX folks.
Epochal Growth. On her podcast, Sarah Caminiti skillfully hosts talented industry leaders, making CX wisdom, experience, and growth accessible to all.
Get Hired
I play Bad Job Bingo with every job listing that appears in the Roundup and categorize them according to how well (or poorly, if I hit Bingo) they do in the game.
However, please remember that a job appearing in a positive category isn’t an endorsement of any role or company, and a job appearing in a negative category doesn't mean I think you shouldn't apply if it works for you. Bad Job Bingo is simply an effort to give you a shortcut to finding roles that may match your needs and values.
These and past contestants can be found at Support Human Jobs.
Green Means Go
No flags, or green flags only! A true unicorn.
None this week.
Eh, It’s Probably Fine
A few flags popped up, but no serious ones.
Staff Customer Support Team Manager ($114k-$143k) at GE Vernova (Onsite or Remote in US-Foxborough, MA; Ontario, CAN)
Senior Customer Success Manager ($150k-$180k) at BetterCloud (Remote US)
Customer Success Manager ($100k-$125k) at BetterCloud (Remote US)
Tread Carefully
Didn’t quite hit bingo, but there were several yellow flags or more than one red flag.
Global Head of Partner Support, Google Cloud ($202k-$287k) at Google (Onsite US-Addison, Austin, TX; Atlanta, GA; Boulder, CO; Chicago, IL; Miami, FL)
Head of Technical Support (“Competitive” comp not given) at Nooks (Remote US)
Senior Customer Service Technician (“Competitive” comp not given) at Resource Innovations (Remote US)
Client Success Manager (“Competitive” comp not given) at Resource Innovations (Remote US-Salt Lake City, UT)
Customer Service and Rebate Processing Specialist (“Competitive” comp not given) at Resource Innovations (Remote US)
Support Specialist (No comp given) at BetterCloud (Remote US)
BINGO
Welp.
Oddly, none this week.
Seriously, Maybe Don’t
Don't say I didn't warn you.
Senior Customer Support Representative (“Competitive” comp not given) at Solutions By Text (Remote-It is a mystery)
Customer Support Representative (“Competitive” comp not given) at Solutions By Text (Remote-It is a mystery)
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